Documentation Index
Fetch the complete documentation index at: https://docs.nyumbazetu.com/llms.txt
Use this file to discover all available pages before exploring further.
IoT poll failures process
Use this tab as your exception queue for failed meter polling attempts.What this process does
- Lists failed sync attempts with error context
- Helps operations prioritize retries and fixes
- Protects billing timelines from data delays
Step-by-step
- Open Poll Failures.
- Group or filter by reason and vendor.
- Retry failures that are likely temporary.
- Investigate persistent failures by meter or branch.
- Correct root cause (credentials, mapping, endpoint, meter status).
- Confirm fresh readings are received afterward.
Priority order
- Failures blocking current billing period
- Large meter groups with the same failure reason
- Repeated failures after retry
Done when
- Backlog is cleared or formally escalated
- Affected meters resume normal reading updates
- Billing-critical meters have no unresolved sync blocker