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Service requests

Service requests are work orders or maintenance requests—for example, a tenant reporting a leak or a scheduled repair. You manage them under Service requests (and sometimes Maintenance) to track status and assign work.

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Where to find service requests

  1. Sign in to the app.
  2. In the sidebar, click Service requests (or Maintenance, depending on your menu).
  3. You’ll see a list of requests. Use status (e.g. open, in progress, completed) or priority filters to find what you need.

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Creating a service request

1

Open Service requests

Go to Service requests from the sidebar.
2

Add a request

Click Add (or New request). The form opens.
3

Enter details

Select the unit or property and, if applicable, the tenant who reported it. Enter a description, priority, and category (e.g. plumbing, electrical). Set due date if required.
4

Save

Save. The request appears in the list and can be assigned or scheduled.

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Managing requests

  • Status – Update status (e.g. open → in progress → completed) as work is done.
  • Assignment – Assign requests to staff or contractors if your app supports it.
  • Scheduling – Use Schedules or the request’s due date to plan work.
  • Tenant portal – Tenants may be able to submit requests from the tenant portal; those appear in your Service requests list.

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Next steps