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Nyumba Zetu is a property management platform built for the East African market. It runs the full lifecycle of a managed property portfolio — units and leases, residents, billing and rent collection, arrears recovery, payables, double-entry accounting, KRA tax compliance, utilities and smart meters, owner payouts, and tenant-purchase (ownership) schemes — in one system. The platform is multi-tenant and white-label: each organisation gets its own branding, its own branches, its own configuration, and strict data isolation.

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Who uses it

Property managers

Run day-to-day operations across many properties, blocks, units and leases — billing, arrears, maintenance, utilities, and communications.

Finance teams

Issue and settle invoices, allocate payments, post to the general ledger, close periods, file to eTIMS, and produce statutory statements.

Landlords & owners

See their own units, statements, management fees, and disbursements.

Residents

Use the tenant portal to view bills and statements, pay, submit service requests, and book amenities.

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The shape of the product

Nyumba Zetu is organised around a small number of core records that everything else hangs off:
Money lives in one place. Invoices, payments, allocations, credit notes and balances are authoritative in the platform’s core ledger. Modules such as Collections, Penalties and IoT billing orchestrate around that ledger — they never keep a second set of balances. This is why figures on a case page, an aging report, and a tenant statement always agree.

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What you can do

Leases & units

Create leases, assign residents, manage charges, renewals, and offboarding.

Billing

Issue invoices, run recurring invoices, apply escalations, and reconcile.

Receive money

Record M-Pesa, bank and cash receipts, then allocate them against debt.

Collections

Score arrears, work a ranked case queue, send demand letters, and escalate.

Accounting

Chart of accounts, periods, journals, trial balance, P&L and balance sheet.

Tax & eTIMS

Submit invoices to KRA through DigiTax and track certified receipts.

Utilities & IoT

Smart-meter readings, consumption, tariffs, billing runs and valve control.

Owners

Owner contracts, management fees, statements, and disbursements.

Reports

Financial, operational and portfolio reporting with export.

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How this documentation is organised

  • Start here — orientation: sign in, the layout of the app, roles, and vocabulary.
  • Property & tenancy through Tenant experience — one section per product area, ordered the way work actually flows: property → tenancy → billing → collection → accounting → operations.
  • Each guide states where the screen lives, what it does, the step-by-step workflow, and what to check when something looks wrong.
Screens marked Beta in the app sidebar are live and supported but still changing. Where a guide covers a Beta surface it says so at the top, and notes anything gated behind a feature flag your administrator has to switch on.

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Next steps

Quickstart

Sign in and complete your first end-to-end task.

Navigating the app

Branches, the sidebar, grids, filters, and views.