Owner statements

Owners → Statements → /owner-statements ^Beta An owner statement is the periodic account of what an owner’s property earned, what it cost, what you charged for managing it, and what is payable to them.

Structure of a statement

A statement is built at invoice grain, per unit, with a running balance:

Brought forward (B/F)
  + income invoiced / collected on the owner's units
  − management commission
  − expenses attributed to those units
  = Net payable
  → Carried forward (C/F)

The brought forward → carried forward running balance is what makes consecutive statements reconcile: last period’s C/F is this period’s B/F. If they do not match, something was generated out of order or a period was reopened.

Reading a statement

Element	Meaning
Summary	The period, the owner, and the headline figures.
Account activity	Movements by unit, at invoice grain.
Service-type rows	Income and cost split by what it was for.
Line detail	Drill into any line to its source invoice, payment or expense.
Commission	The management fee, with the rule source that produced it.
Closing balance	What is carried into the next period.
Net payable	What is due to the owner, subject to the contract’s minimum disbursement.
Linked documents	The generated PDF and anything attached.
Timeline	Generation, regeneration and delivery events.

Use the drill-down. An owner querying a figure is almost always querying one line, and the line detail takes you straight to the invoice or expense behind it.

Generating statements

Close the period's activity

Ensure invoices are issued, payments are allocated and expenses are recorded. A statement generated over incomplete data has to be regenerated.

Generate

Use Generate statements for a period, either for one owner or in bulk.

Review before sending

Check the commission lines, the expense attribution, and that B/F matches last period’s C/F.

Download or send the PDF

Download latest PDF from the owner or the statement.

Schedules

Owners → Schedules → /owner-statement-schedules automates the cadence. A schedule defines when statements are generated for which owners, following the contract’s cadence and settlement lag. From the schedules list you can create a schedule and run now for an off-cycle generation. Scheduled generation removes the month-end scramble, but it does not remove the review step — statements should still be checked before they reach an owner.

What drives the numbers

Figure	Comes from
Income	Invoices on leases against units in the contract’s scope, for service types in scope.
Commission	The contract’s commission terms as at the statement period, versioned.
Expenses	Expenses attributed to the owner’s units or blocks.
B/F	The previous period’s C/F.
Net payable	Closing balance, subject to the minimum-disbursement threshold.

The single most common cause of a wrong owner statement is expense attribution. An expense recorded at branch level with no unit or block never reaches any owner’s statement, and the cost silently stays with you.

Regenerating a statement

Regenerate when the underlying data was genuinely wrong — a missing expense, a mis-allocated receipt. Regeneration is recorded on the statement’s timeline. Do not regenerate to reflect a term change that took effect later; versioned commission terms exist precisely so that a historical statement keeps the terms that applied at the time.

Common problems

Symptom	Cause
B/F does not match last C/F	Statements generated out of order, or a prior period was regenerated after this one was produced.
Income lower than expected	Units missing from contract scope, or invoices raised against the wrong unit.
Commission missing on some income	The service type is not in the contract’s scope.
Costs missing	Expenses not attributed to a unit or block.
Owner sees a zero balance despite activity	No statements generated for the period.

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Help

Structure of a statement

Reading a statement

Generating statements

Schedules

What drives the numbers

Regenerating a statement

Common problems

Next steps

Owner disbursements

Owner contracts

​Structure of a statement

​Reading a statement

​Generating statements

​Schedules

​What drives the numbers

​Regenerating a statement

​Common problems

​Next steps

Owner disbursements

Owner contracts

Structure of a statement

Reading a statement

Generating statements

Schedules

What drives the numbers

Regenerating a statement

Common problems

Next steps