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FAQ

Common questions and answers about using Nyumba Zetu.

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Getting started

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How do I sign in?

Open Nyumba Zetu in your browser and enter your email and password. If you don’t have an account, ask your organization admin to invite you or use the sign-up flow if it’s enabled for your instance.

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Where do I find help in the app?

Use Help (question mark icon) in the top bar to open the menu. From there you can open Documentation (guides and tutorials), System Status (uptime and incidents), or contact support via WhatsApp, email, or phone.

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I’m new. What should I do first?

Follow the Quickstart: sign in, then go to Leases to view or add a lease, and to Finance → Invoices to create an invoice. See the Overview for a tour of the main areas.

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Leases and residents

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How do I add a new lease?

Go to Leases in the sidebar, click Add (or New lease), then fill in the unit, tenant, start/end dates, and rent. Save when done. For step-by-step instructions, see Managing leases.

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How do I end a lease (move-out)?

Edit the lease and set the End date to the move-out date, or use the End lease / Move-out action if your app provides one. The unit will then be available for a new lease.

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How do I add or edit a resident (tenant)?

Go to Residents in the sidebar and click Add to create a new resident, or click an existing resident to edit their contact details. See Residents for more.

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Invoices and payments

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How do I create an invoice?

Go to Finance → Invoices, click Add (or New invoice), select the tenant and add line items (e.g. rent for a period). Save and send if your app supports it. See Invoices and payments.

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How do I record a payment?

Go to Finance → Payments (or Receive pay), click Add / Record payment, select the tenant and the invoice(s) to apply the payment to, and enter the amount and method. The balance will update automatically.

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Can tenants pay online?

If your organization has enabled online payments, tenants can pay through the tenant portal. Check with your admin or see the portal guide for what’s available.

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Reports and data

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Where are the financial reports?

Go to Reports (or Report) in the sidebar. You’ll see a list of available reports (e.g. revenue, trial balance, tenant ledger). Select a report, choose the date range and filters, then run or export. See Reports.

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How do I export data?

Use the export or download option on the report or list you’re viewing (e.g. PDF or Excel). Exact options depend on the screen and your permissions.

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Tenant portal

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What can tenants do in the portal?

Tenants can view statements, access documents, submit requests (e.g. maintenance), pay rent if enabled, and update their profile. See Tenant portal for details.

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How do tenants access the portal?

Tenants sign in to the tenant portal (separate URL or link from the main app) with their own credentials. If they don’t have an account, they may need to register or receive an invite from the property manager.

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Settings and access

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How do I change my password or profile?

Use your profile or account settings in the app (e.g. click your name or avatar in the top bar). If you don’t see the option, ask your organization admin.

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I don’t see a menu item I expect. Why?

What you see in the sidebar depends on your role and permissions. If you think you should have access to something, contact your organization admin.

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Who do I contact for support?

Use Help in the app for Documentation, System Status, and contact options (WhatsApp, email, phone). For account or billing issues, contact your organization admin or the email shown in the app.