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Operations → Communications → Notice Board → /lookups/notice-board · Polls → /polls Notices push information to residents. Polls pull opinion back. Both are community-facing surfaces rather than transactional messaging.

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Notice board

A notice is an announcement published to residents — a water interruption, a lift service, an AGM date, a change to gate hours.
1

Write the notice

Lead with what changes and when. Residents scan notices; the detail belongs below the first line.
2

Scope it

A block-specific notice sent estate-wide trains people to ignore notices.
3

Publish

The notice becomes visible on the tenant portal.
4

Retire it when it expires

Toggle visibility off. A board full of last quarter’s notices is not read.
For anything time-critical, publish the notice and send it. A notice board is a reference surface; a broadcast is what actually reaches people. Use both, with the same wording.

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Polls

A poll asks residents a question and records their answers — a preferred date for maintenance, support for a proposed change, a committee vote. Residents vote from the tenant portal.
1

Write one clear question

Multi-part questions produce results nobody can act on.
2

Set the audience

Match it to who is actually affected and entitled to a view.
3

Set an explicit closing date

An open-ended poll never concludes.
4

Publish the result

As a notice. A poll whose result is never communicated reduces participation in the next one.
A poll is an opinion-gathering tool, not a governance instrument. Where a decision has legal or constitutional weight — a formal resolution, a levy change — follow your governing documents. Record the poll result as input, not as the decision itself.

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Permissions

Notice board and polls each carry their own permission set, so publishing rights can be granted to a community manager without granting broader communications access. See Roles and permissions.

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Common problems