> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nyumbazetu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# IoT valve commands process

> Send service open/close commands and monitor execution outcomes.

Use this tab when you need to open or close a connected utility service.

## What this process does

* Issues open/close commands to provider systems
* Tracks command status and completion
* Keeps an audit history for support and compliance

## Before you start

* Confirm the correct meter and unit
* Confirm reason for action is documented
* Confirm operator has permission to perform control actions

## Step-by-step

1. Open **Valve Commands**.
2. Select the meter and action (open or close).
3. Submit the command with clear reason/context.
4. Monitor status for acknowledgement and completion.
5. Retry or escalate if command remains pending.
6. Confirm the final state before closing the case.

## Safety notes

* Use a second-person check for sensitive disconnections
* Always log customer communication before service interruption
* Escalate repeated failures to vendor support

## Done when

* Command reaches final successful state or is escalated
* Service state matches operational intent
* Command history is complete and auditable